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CUSTOMER SERVICE
--Shipping & Handling --
SFO ships to any store or office in the 50 United
States.
We're sorry, but SFO does not deliver to PO, APO, or FPO Boxes. For
delivery outside of the USA, please send us an email to determine if
shipping is available.
The shipping method used to deliver your order depends on the
product. SFO has carefully evaluated all the products it sells as it
relates to weight, size and length so as to determine the most economical
and best shipping method. For this reason SFO uses three forms of
shipping, they are:
UPS Ground Service,Truck and
Common Carriers.
The best form of shipping and the shipping charge is identified at
the time you make your purchase selection.
Delivery of most products ordered from SFO will ship out within 3 to
7 business days from the time your order is confirmed by SFO.
Special orders ,large bulk orders, and items requiring special handling
will take longer.
--Product Arrived Damaged! -- What Do I Do?--
For your protection, please do not sign for merchandise until you
inspect for damage. We make every effort to prevent shipping damage,
however, please keep the original shipping carton and take the following
importment steps if there appears to be shipping damage:
1. Quickly contact your delivery company(UPS, Etc.) for a
damage inspection report.
2. Contact SFO Customer service and request the address information
of where to ship the damaged item.
3. Request that the delivery company return the merchandise to the
address provided by SFO.
4. SFO will make every effort to replace your product in a timely
manner.
Please note: vendor policies for handling of defective merchandise
supersedes SFO policy.
--Exchange And Return Policy--
5-Day return policy
When you receive your purchase, examine it carefully. If for any
proper reason you are not satisfied with the order you receive from SFO,
Contact us in the Customer Service and make the appropriate selection.
SFO will then mail you a Return Authorization Number(RA#) and
instructions on how and where to ship the item back. Upon return and
receipt of the product, SFO will exchange , refund, or credit the item,
less appropriate adjustments for shipping and handling.
All products must be returned in good condition, in the original packaging with all stickers or labeling applied to the products,
parts, accessories and etc. so as to insure full credit.
Damage and missing part restocking fees may apply.
Buyer shall be responsible for and must prepay all shipping
charges. Buyer shall assume all risk of loss or damage to product
while in transit to SFO. If buyer returns a product to SFO without Return Authorization Number from SFO or beyond the 5 day period,
or without the proper packaging, SFO retains the right to either refuse delivery of such return or charge the buyer
a restocking fee of 20% of purchase price.
All returned products will be subject to SFO final inspection and approval. Freight and handling charges are not refundable.
NOTE: SFO advices that when shipping back to SFO, customer
should choose the same shipper as when the product was delivered, as well
as insure the item for full value should anything happen during
shipping.
--Returned Checks--
All returned checks due to non-sufficient funds are subject to a $30 processing fee. Any checks returned due to closed accouts must be paid off immediately. Incidents of check fraud may be reported to Federal or State agency for further legal action.
--Limited Warranties--
SFO makes no warranties except those stated on the SFO quality warranty tags included with products.
All items are sold with no warranty either stated or implied.
--Inspection of Product upon Receipt--
The buyer must examine the product and accessories upon receipt and let SFO know of any problems within three(3) business days. Claim for shortages or incorrect merchandise must be made in writing within five(5) day period.
--Shipping and Handling / Risk of Loss--
Product prices do not include shipping and handling charges. Unless the buyer specifies a carrier,
SFO will use its discretion in selecting a reputable carrier and appropriate means of shipment.
All merchandise is sold FOB SFO warehouse. In the event of product damage or loss during transit,
it is the buyer's responsibility to file a claim with the carrier. SFO is not responsible for any damage or loss of merchandise during transit.
--Manufacturer's Lead Times--
Any product not available in stock regularly by SFO is considered Back Ordered Merchandise. Back ordered items will be shipped and billed separately as available. All back ordered merchandise is subject to manufacturer's approximate production times. Every effort will be made to estimate accurate production times. Any variation from the original approximation will not affect the validity of any order.
--Opening a New Account with SFO--
Please contact our customer service, to determine if opening a new account with SFO is available in your area.
Note: SFO does not accept to open new accounts to those who does not have an actual retail store in commercial area. Also SFO request a registered Company Tax ID Number for opening a new account with SFO.
-- Price quotation for customers in USA --
Note: We only release the price to those who have a account with our company. For a new customer; please contact our customer service for a guide to obtain a price quotation.
-- Price quotation & opening a/c for customers outside USA, for import goods from USA --
Due to non credit information availability in other countries (outside USA), we request requirements(below) to any new customer outside USA who wants do business with us as follows,
A new customer from another country (outside USA) must show us their proper financial ability by many different ways (i.e. Bank balance a year history in their company's foreign bank account, or Transfer fund in advance to insure for future exporting trade transaction with us or to open a Letter of Credit with a proof of legally registered company at their county)for import goods from USA.
--Wholesale Only--
The following information is required when ordering:
1. Business Name
2. Full Name
3. Address
4. Phone Number
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SFO -USA-